This Cancellation & Refund Policy applies to all bookings made with Intent Cars, a trading name of Intent Mobility Group Ltd.
By making a booking with Intent Cars, customers agree to the terms set out in this Policy.
This Policy should be read together with the Intent Cars
Terms & Conditions and Privacy Policy.
Customers may cancel a booking by contacting Intent
Cars.
Bookings cancelled more than 24 hours before the
scheduled pickup time will generally qualify for a refund,
subject
to any non-refundable payment processing fees and applicable law.
Bookings cancelled less than 24 hours before the
scheduled
pickup time may incur cancellation charges of up to the full
booking amount.
Refund eligibility shall be determined by Intent Cars in
accordance with this Policy and applicable consumer
protection laws.
Customers may request changes to a confirmed booking.
Changes to pickup locations, destinations, additional stops or pickup times may be subject to availability and additional charges.
Intent Cars cannot guarantee that amendments requested close to the scheduled pickup time can be accommodated.
Vehicle availability displayed on the Intent Cars website is indicative
only and does not guarantee that a particular vehicle type will be
available at the time of travel.
All bookings remain subject to review and confirmation by Intent Cars.
Where the requested vehicle is unavailable, Intent Cars may offer a
comparable vehicle, upgraded vehicle, multiple vehicles where necessary
, a revised quotation where additional operational costs apply, or a full refund
if no suitable alternative can be agreed.
If Intent Cars is unable to fulfil a confirmed booking due to operational circumstances,
including but not limited to driver unavailability, vehicle unavailability, mechanical failure,
licensing requirements, scheduling conflicts or other operational reasons, Intent Cars may,
at its sole discretion:
Where a reasonable alternative vehicle or service is offered and the customer chooses not to proceed,
Intent Cars may cancel the booking and refund any amount already paid.
Vehicle types displayed on the Intent Cars website are subject to operational availability and do not
guarantee that a specific vehicle type will be available until the booking has been reviewed and
confirmed by Intent Cars.
A refund of the booking fare shall be the customer's sole remedy where Intent Cars is unable to fulfil a
booking. Intent Cars shall not be liable for any indirect or consequential losses, including but not limited
to missed flights, accommodation costs, alternative transport costs, loss of earnings or any other
consequential losses, except where such liability cannot legally be excluded.
Airport transfers include up to 30 minutes of
complimentary waiting time from the scheduled
pickup time.
All other bookings include up to 15 minutes of
complimentary waiting time from the scheduled pickup time.
Additional waiting time may be charged at the applicable
rate and added to the final fare.
A booking will be considered a no-show if:
location;
provided;
No-show bookings are non-refundable and may be charged in full.
Refunds will not be provided where a journey cannot
proceed due to:
offered by Intent Cars.
Customers are responsible for providing accurate flight
information when making an airport transfer booking.
Intent Cars shall not be responsible for missed collections,
delays or additional charges resulting from incorrect,
incomplete or outdated flight information supplied by the
customer.
Customers remain responsible for allowing sufficient time
for airport check-in, security procedures, immigration controls,
baggage collection and any travel disruptions.
Customers are responsible for selecting a vehicle suitable for the number of passengers and amount of luggage.
Items such as bicycles, golf clubs, skis, oversized luggage and other large items may only be transported where they can be carried safely and without risk of damage to the
vehicle.
Where luggage exceeds the capacity of the booked
vehicle, the booking may be cancelled without refund and
additional charges may apply if a larger vehicle is required.
Passengers may be charged reasonable costs for cleaning, repair, loss of earnings or other expenses resulting from:
service.
Intent Cars reserves the right to recover reasonable
cleaning costs, repair costs, administrative costs and loss of
earnings resulting from vehicle downtime.
Journey times provided by Intent Cars are estimates only.
Whilst we make reasonable efforts to ensure timely
arrivals, we cannot guarantee journey durations due to
traffic conditions, road closures, accidents,
weather conditions, vehicle breakdowns or circumstances
beyond our reasonable control.
Intent Cars shall not be liable for delays, cancellations or
failure to perform its obligations where such failure arises
from circumstances beyond its reasonable control,
including but not limited to:
Intent Cars reserves the right to refuse, cancel or
terminate any booking where:
or driver from being provided.
Where operational circumstances prevent the booked vehicle or driver
from being provided, Intent Cars may offer a suitable alternative vehicle,
multiple vehicles where appropriate, a revised quotation or a full refund
in accordance with this Policy.
No refund shall be payable where cancellation results from the customer's
breach of these requirements.
Where a booking is made on behalf of another passenger, the person making the booking is responsible for ensuring that all passengers comply with this Policy and the Intent Cars Terms & Conditions.
Bookings are non-transferable unless otherwise agreed in writing by
Intent Cars.
Where duplicate bookings are made accidentally,
customers should contact Intent Cars as soon as possible.
Any refund relating to duplicate bookings shall be
assessed on a case-by-case basis.
Where a customer initiates a chargeback or payment
dispute without valid grounds, Intent Cars reserves the
right to submit booking records, GPS records,
communications, payment records and other relevant
evidence to dispute the claim.
Customers may be liable for reasonable recovery costs
where fraudulent or abusive chargebacks are identified.
Intent Cars reserves the right to cancel or amend bookings affected by pricing errors, technical issues,
system failures or administrative mistakes.
Where payment has already been taken, customers will be offered an appropriate refund where applicable.
Intent Cars may, at its sole discretion, consider refund
requests in exceptional circumstances.
Any goodwill refund issued does not create an obligation
or precedent for future bookings.
Payments may be made using:
Approved refunds will generally be processed using the
original payment method used for the booking.
Where this is not possible, Intent Cars may use an
alternative refund method.
Approved refunds will be processed within a reasonable
period.
Refunds may take between 5 and 10 business days to
appear in a customer's account depending on the payment
provider, bank or card issuer.
Intent Cars shall not be responsible for delays caused by
third-party payment providers or financial institutions.
Refunds will normally be made using the original payment
method used for the booking unless otherwise agreed
by Intent Cars.
Intent Cars may update this Cancellation & Refund Policy
from time to time.
The latest version will always be available on our website and shall apply to future bookings from the date of
publication.
Intent Cars
Trading Name: Intent Cars
Registered Company: Intent Mobility Group Ltd
Phone: 07387 725045
WhatsApp: 07387 725045
Email: bookings@intentcars.com
Support Email: support@intentcars.com
Website: www.intentcars.com
This Cancellation & Refund Policy is governed by the laws of England and Wales.
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